Phone
508-864-5566

When I call Clearpoint Computer Services what can I expect?

1. Your call will be answered by a customer service representative during our operating hours. During "after-hours", please leave a voice mail message, and your call will be returned as soon as possible. Our hours are posted with our contact information.
2. After you describe what you need, we’ll ask a few questions and then schedule an appointment at your location and at your convenience. We have day, evening and weekend hours. (We intentionally schedule periodic “holes” in our schedule so we can handle emergencies on short notice.)
3. A majority of appointments are scheduled within 24 hours of your call.
4. At your appointment, our technician will first review your problem or project, walk you through the steps to be performed and answer any questions you have before starting the work.

No. Our business is to come to you. We do find some situations where it is more cost effective to bring a computer back to our service shop for repair. In such cases, we do pickup, repair, delivery and setup.

Why does Clearpoint Computer Services stress Customer Service?

The obvious thing about “customer service” is that it has two words, “customer” and “service”. But unbelievably, this is not obvious to some service companies that make you wait, make you feel awkward for not being a rocket scientist, or hide behind their “policies” when dealing with unusual or inconvenient situations. “Customer” means that you are the focus, not us. This means we have live customer service representatives answer the phone, we do not employ geeky computer lingo to dazzle and confuse, and we strive to follow through on every expectation or promise we make. “Service” means helping you with or doing something you need done. Service is responsive and professional. The people who are best at it are those who have been trained in it and who want to it. We are trained in customer service and are driven to do it well.

Why the interest in helping non-profit organizations?

We have a deep respect for non-profit organizations, such as churches, schools, and civic organizations, because their purpose is to improve our communities. Also, many who work at these organizations often do so at some sacrifice of time and money. Non-profits rarely have professional IT staff, but are still beset with the same computer issues as home users and businesses. A large percentage of non-profits are financially constrained, thus, Clearpoint Computer Services is pleased to help by discounting our rates. The founders of Clearpoint Computer Services have logged many hours as volunteers, committee members, and board members of a number of local non-profits over the years.
(see our non-profit page for more details).

Computers are complex and the number of ways they are used is seemingly infinite. What if Clearpoint Computer Systems encounters something it has no experience with?

1. We have a lot of experience, but occasionally even we run across something we have not seen before. In these cases, we do not charge the home user for the portion of time we research solutions because we consider the customer is paying for expert services.
2. Business environments are typically more complex than home setups. When asked to quote a project, we are forthright and inform the business of our direct experience with the technologies and products involved in the project.
3. You are not our guinea pig! We do not experiment on customers. When we recommend a product, it is because we have actually physically tested and evaluated it ourselves first, we do not simply rely on internet reviews.